A facilitated session with leadership to align on a shared vision for change, define key project goals, and establish a clear direction to guide decision-making throughout the process.

Output: A structured summary report —serving as a foundation for alignment, decision-making, and design direction.

Session time: 60-90 minutes

Tailored end-user surveys designed to gather insights on the current experience and uncover needs, preferences, and opportunities for future improvements.

Output: A synthesized report out of results, highlighting key insights

Timing: About 30 days to prepare, distribute, synthesize and share out

Facilitated discussions with a cross-section of end users or key individuals, designed to gather in-depth insights into experiences, perspectives, and needs—beyond that of survey data. They can be conducted in person or virtually.

Output: A structured report capturing emerging themes, distinct needs and opportunities, and key user sentiments—translating discussion into actionable direction.

Timing: About 30 days to prepare, conduct, synthesize and report out.

A structured, manual, observation-based study conducted across multiple days and timeframes to understand how and how much spaces are being used.

Output: A detailed report providing summarized utilization data and patterns to inform future planning.

Timing: Varies based on project scale, travel, etc.